Why they leave, what to change
Exit interview, written instead of spoken
The questionnaire to send before the conversation: the main reason, what would have kept them, what works and how likely they'd recommend the company.
Use this templateFree, unlimited responses. No card.
The questions, one per screen
They're already written and every one is editable: text, type, order, whether it's required. Respondents see one at a time.
- 1
Qual è il motivo principale della tua scelta? *
Scelta singola · 6 options · required
- 2
Cosa avremmo potuto fare per trattenerti?
Testo lungo
- 3
Cosa funziona bene e va tenuto?
Testo lungo
- 4
Consiglieresti questa azienda a un amico?
Scala
When to use it
People leaving say out loud what they think is sayable, and a bit more in writing. It doesn't replace the conversation: it prepares it, because whoever reads the answers first already knows the real questions.
Three things that help
- Send it before the conversation, not after: afterwards it becomes paperwork and gets half-answered.
- «What could we have done to keep you» is the only question that produces something actionable: you usually already know the reason.
- Read the results in aggregate every six months, not one at a time: one person is an anecdote, ten are data.